Help & Support

Invest in these listed securities in the IDX through us

For new OCBC Sekuritas client, the user ID and password will be mailed to you separately. The default user ID will be your trading account number in a 7-digit format, e.g. 0123456.

For existing OCBC Sekuritas client who have just applied for the iOCBC Sekuritas online trading account, the default user ID will be your existing trading account number in a 7-digit format, e.g. 0123456. Only the password will be mailed to you.

To change your password, simply access on "Account" page and click “Change Password” menu. The new password chosen has to be alphanumeric, case-sensitive and bearing 8 to 15 characters, e.g. AbC12345, ABc12345.

Note: Special symbols, e.g. &, {, !, $, etc., are not allowed for both user ID and password.

For added security, we have implemented periodic password change in our system. You are required to change your password periodically. Your existing password will still be valid if you do not login to iOCBC Sekuritas for certain time. Upon successful login, you will be prompt to change to a new password. The previous password can only be recycled upon 3 password changed cycles.

Call us at 021-2970 9311 to arrange for a new password to be mailed to you.

Your account will be blocked if you have made 5 consecutive unsuccessful login attempts.

Please call us at 021-2970 9311 for further assistance.

OCBC Sekuritas does not allow simultaneous logins. The first terminal will be logged out automatically once you login to the second terminal.

For example, if you are currently logged into iOCBC Sekuritas on your computer, you will be logged out of the session when you login to the second terminal, e.g. using mobile phone.

The access to iOCBC Sekuritas server may be blocked by your company's network system (firewall). You may wish to approach your network administrator for assistance

Online Trading System is a trading system provided by Securities Brokerage Firm that allows clients to submit their securities order (to buy and to sell) through electronic communication media, such as internet, wireless application protocol services (WAP), or other electronic media. Clients' orders will be processed through the Brokerage Office System and Remote Trading Devices of Exchange Members, which are equipped with automatic validation, for further forwarded to the JATS (Jakarta Automated Trading System).

To change your pin, simply access on "Account" page and click “Change Pin” menu. The new pin chosen has to be numeric and bearing 4 characters, e.g. 8678, 9351, 5231.

Call us at 021-2970 9311 to arrange for a new pin to be mailed to you.

Please contact Customer Service

Hotline    : 021 297009311 or 08001297000 (toll free)

Email      : enquiries@ocbcsekuritas.com 

or visit our office.

Customer Service team will respond in the same day*

* If further coordination is required, complaint will be followed up according to our service level agreement.


To update your personal information such as address, ID number, email, contact number, occupation, and etc., please contact your Equity Sales or Customer Service Team at :

Hotline                  : 021 297009311 or 08001297000 (toll free)

Email                      : enquiries@ocbcsekuritas.com 

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